Terms of Service

Effective Date: September 10, 2026

These Terms of Service ("Terms") govern use of the Noura Restaurant Point of Sale ("POS") system and the third-party ordering integrations it operates, including DoorDash and Uber Eats. They apply both to the restaurant personnel who operate the POS ("you," "the merchant") and to customers whose orders are processed through it.

By accessing the POS system, connecting it to a third-party ordering platform, or placing an order that is fulfilled through it, you agree to these Terms. If you do not agree, do not use the services.

1. The Service

The POS system records orders, produces kitchen tickets, prints receipts and maintains sales records. Where an ordering integration is enabled, it also receives orders from that platform and passes order status back to it. It does not process card payments for platform orders — the platform collects payment from the customer directly.

2. Connecting a Third-Party Platform

Before an integration is activated, the merchant must:

• hold a current, valid account in good standing with that platform;
• confirm that the credentials used to connect are the merchant's own and were obtained legitimately;
• keep menu content, pricing, availability and tax settings accurate on both the POS and the platform;
• acknowledge these Terms and the accompanying Privacy Policy.

Connecting a platform authorises us to receive order data from it on the merchant's behalf and to send order confirmations, status updates and menu data back to it.

3. Relationship with Platform Terms

DoorDash and Uber Eats each impose their own terms, policies and service standards on merchants and customers. Those terms govern the platform relationship and take precedence over these Terms in respect of the platform's own services. Nothing here alters, overrides or supplements any agreement between a merchant and a platform, and we are not a party to that agreement.

4. Order Handling

• Orders received from a platform are validated against the POS menu. An order containing an item that cannot be matched or prepared is rejected back to the platform with a reason, so the platform can inform the customer.
• Order totals, taxes and gratuities for platform orders are recorded as the platform reports them. We do not recalculate the amount a customer was charged.
• Cancellations initiated on a platform are reflected in the POS and the corresponding kitchen ticket is withdrawn.
• We do not guarantee that every order will be accepted; kitchen capacity, item availability and operating hours may prevent fulfilment.

5. Availability

The services are provided on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free operation. Integrations depend on third-party APIs, network connectivity and hardware we do not control, and may be interrupted by maintenance, outages or changes made by a platform.

6. Merchant Responsibilities

The merchant is responsible for maintaining the confidentiality of POS credentials and API keys, for the accuracy of information published to a platform, for compliance with food safety, labelling, licensing and tax obligations, and for the acts of personnel using the POS.

7. Intellectual Property

Content, branding and software used in the services remain the property of Noura Restaurant or its licensors. Platform names and marks referenced in these Terms belong to their respective owners and are used only to identify the integration concerned.

8. Limitation of Liability

To the maximum extent permitted by law, Noura Restaurant is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from use of the services or from the unavailability, error or act of any third-party platform.

9. Suspension and Termination

Either party may disconnect an integration at any time. We may suspend access where we reasonably believe these Terms have been breached, where a platform requires it, or where continued operation would create a security or compliance risk. Disconnecting an integration stops the flow of new orders; it does not delete records of orders already processed.

10. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law rules, and the courts of Santa Clara County, California have exclusive jurisdiction over any dispute.

11. Changes to These Terms

We may revise these Terms. The current version is always published at this URL, which is the single authoritative location referenced by our integration partners. Material changes affecting merchants will be communicated before they take effect. Continued use after a change takes effect constitutes acceptance.

12. Contact

Questions about these Terms: support@nourarestaurant.com — Noura Restaurant, San Jose, California, United States.